Microsoft is hiring for Technical Support Engineering

Technical Support Engineering job available

Response and Resolution: You are responsible for owning, investigating, and resolving customer technical issues while interacting inside and across teams and utilising troubleshooting tools and processes.
Readiness: You lead or engage in community-building activities with peer delivery responsibilities, and you share your knowledge as needed.
Through training and preparation, you get specialised technical and professional skills that will allow you to resolve customer difficulties. Technical Support Engineering job available
Product/Process Improvement: You detect potential product faults and escalate them as needed to rectify them, thereby contributing to Microsoft product enhancements.

Understanding of Microsoft Azure Platform services (IaaS), including Virtual Machines, VMSS (virtual machine scale sets), Azure Encryption, Image Builder, Compute Gallery, Azure Storage, and Azure Portal – Administration and Troubleshooting. Technical Support Engineering job available
Azure Platform’s development and deployment lifecycle.
Experience with technologies like PowerShell, Netmon, Fiddler, and CLI (command-line interfaces).
Understanding of virtualisation ideas and virtual system management (configuration and administration of Hyper-V, VMware, and Xen).

Familiarity with Active Directory, Security, and Operating Systems Internal principles for Windows and Linux include OS troubleshooting, performance, updates, RDP/SSH, licensing, and booting. Additionally, understanding of virtualisation and virtual system administration is required.

Understanding of networking principles such as VIPs (virtual IP), NAT (network address translation), and DNS.
Experience with networking tools (ping, tracer, tracemon, wire shark, etc.)
Understanding of load balancing and VPN (virtual private network) technology is preferred.
Understanding of the Open Systems Interconnection (OSI) model and related topics.

Bachelor’s degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience

Technical Support Engineering job available

Interested applicants can apply for this job at the link below:

Technical Support Engineering job available

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To apply for this job please visit jobs.careers.microsoft.com.